Terms & Conditions

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By using our services, you confirm that you:
 

• Are at least 18 years old

• Have the legal capacity to enter into a binding agreement

• Are using our services for lawful business or personal purposes
   

• Done Desk VA acts as a facilitator and coordinator between clients and independent contractor virtual assistants ("VAs"). The VAs are not employees of Done Desk VA or the client. They are independent professionals who provide services as per agreed scopes and schedules.
  
  We assist in:

• Matching clients with appropriate VAs

• Coordinating onboarding and communication

• Facilitating invoicing and payments

• Providing support for conflict resolution or feedback
  
  As a client, you agree to:

• Provide clear, lawful instructions and expectations to your assigned VA

• Treat VAs respectfully and professionally

• Pay all invoices on time

• Maintain the confidentiality of login credentials, data, and communication tools

• Comply with all applicable local, state, and federal laws
  
  Clients will be billed based on the selected hourly rate.
   

• Invoices are typically issued [weekly/monthly], depending on your agreement.

• Payments are to be made via approved payment channels. Late payments may result in service suspension or additional fees.

• Done Desk VA reserves the right to adjust pricing with notice.
   

• All virtual assistants provided through Done Desk VA are independent contractors, not employees. Done Desk VA is not responsible for any employment-related taxes, benefits, or legal obligations related to the VA’s work beyond coordination and facilitation.
   

• Confidentiality
  
  All parties agree to maintain strict confidentiality regarding:
   

• Client business data and intellectual property

• Personal information of both clients and VAs

• Any proprietary systems, documents, or communication exchanged

• Done Desk VA encourages clients and VAs to sign a Non-Disclosure Agreement (NDA) when needed.
   

• Termination Policy
  Either party may terminate the working relationship with written notice.
   

• For ongoing service agreements, a minimum of [7/14/30] days’ notice is typically required.

• Done Desk VA may terminate services immediately if a user violates these Terms, engages in unlawful activity, or fails to make timely payments.

• No refunds will be issued for completed work.
   

• Limitation of Liability
  Done Desk VA shall not be liable for:
   

• Any direct or indirect losses resulting from the actions, omissions, or errors of the virtual assistant

• Delays caused by internet connectivity, third-party tools, or force majeure events

• Any legal or financial obligations incurred by the client through use of the service

• Maximum liability, if any, is limited to the total amount paid by the client in the previous 30 days.
  
  Intellectual Property

• Unless otherwise agreed, all work output created by the VA as part of client tasks (e.g., documents, content, graphics) belongs to the client upon full payment.
   

• Done Desk VA may use or recommend third-party tools or platforms (e.g., project management software, communication apps). We are not responsible for the availability, accuracy, or terms of those services.
  
  Privacy

• Our collection and handling of personal data are outlined in our Privacy Policy [link to Privacy Policy]. By using our services, you consent to such data processing.
  
  Modification to Terms

• We reserve the right to update these Terms at any time. Changes will be posted on our website with the updated “Last Updated” date. Continued use of our services constitutes acceptance of the revised Terms.
  
  Governing Law

• These Terms shall be governed and interpreted in accordance with the laws of the State of Indiana, without regard to its conflict of laws principles. Any legal action shall be brought in the courts of Indiana
   

• If you have any questions or concerns about these Terms, please contact us at:
   

• Done Desk VA
  
  Email: help@donedeskva.com
  Website: www.donedeskva.com