Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

From Clients:
 

• Name, email address, phone number, business details

• Billing and payment information

• Project and task details shared for service delivery

• Communication records
   

From Virtual Assistants (Independent Contractors):
 

• Name, contact details, resume/CV, identification documents

• Skill assessments, availability, and work preferences

• Payment and tax-related information (as applicable)
   

From Website Visitors:
 

• IP address, browser type, pages visited, and usage behavior (via cookies or analytics tools)

• Information submitted via contact forms
   

2. How We Use Your Information

We use personal data to:
 

• Match clients with appropriate virtual assistants

• Manage and deliver contracted services

• Process payments and invoices

• Communicate service updates and important notices

• Improve our services and user experience

• Comply with legal obligations
   

3. Sharing of Information

We do not sell or rent your personal information.

We may share information:
 

• With independent contractors (virtual assistants) for the purpose of service fulfillment

• With service providers who support our operations (e.g. payment processors, cloud storage)

• When required by law, legal process, or to protect our legal rights
   

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no online service can guarantee 100% security.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

6. Your Rights

Depending on your jurisdiction, you may have the right to:
 

• Access, correct, or delete your personal information

• Object to or restrict certain data processing

• Withdraw consent where processing is based on consent

• File a complaint with a data protection authority
   

To make a request, contact us at help@donedeskva.com

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze site performance. You can adjust your browser settings to disable cookies, but some features may not work properly.

8. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our services indicates acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Done Desk VA
Email: info@donedeskva.com
Website: www.donedeskva.com